Service & Consulting

Real people.
Real service.
Real results.

Software (Truly) as a Service. At Searchmetrics, service is part of our software – our customers enjoy dedicated service that gives them the cutting edge in the search engines.
Service & Consulting

Premium Customer Support
& Service

Service & Support
Providing services in many languages.
Service & Support
In Your Region
Reaching all ends of the globe at all times.
Service & Support
One Click Away
Online Help Center and Forums at your fingertips.

Customer centric.
Human powered.

DSG - SEO Consulting

“Thanks to the professional support and advice provided by Searchmetrics, we were able to implement our relaunch, both in terms of content and technology.”

Marcel Bewersdorf, Head of Online Marketing at POCO

Searchmetrics has an experienced and flexible Professional Services Team that responds quickly to urgent requests and always finds a high-performance solution.
Simona Zemenova Tobsch Searchmetrics
Simona Zemenova-Tobsch, Team Lead SEO/Traffic Management

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Service & Consulting - Connect with us

Support for Beginners

Working with your marketing goals, our team will support you with prioritizing as well as maximizing the use of the Suite.

Experts helping Experts

Even if you’re an SEO expert, we can help you fine-tune performance and leverage the full value of Searchmetrics Suite data.

Help Center & Forums

The Searchmetrics Help Center contains articles and videos that guide you in Searchmetrics best practices. We also feature informative webinars and private community forums for Suite license holders.

Frequently Asked Questions

Does service and consulting come with the license?

General Customer Support is available for all customers.

Consulting services are a little different: Consulting hours are available for all customers and are charged on a token basis to allow for flexibility. For instance, customers can elect to use tokens for consulting support for a few months then switch back to using their token credits for a higher volume of data downloads for the next few months – with the right token pricing package you can switch between both options (data and consulting) without paying more.

Where are your service centers based?

We have centers in Berlin, London, San Mateo, and New York, with more locations on the way.

What languages do your teams speak?

We are a multilingual team spread across the globe. The main languages spoken in our Services Team and Consulting Team are English and German.

If you would need support in a language other than English or German, simply get in touch to discuss your needs and we can let you know how we can support your organization in your preferred language.

For instance, in our Services Team, we have team members who speak French, Spanish and Polish and in our Consulting Team we also can support in Italian.

Can I hire one of your experts in-house?

Yes. Our experts are available for hire in-house for both long and short-term periods of time. Get in touch and let us know what you’re working on – we can help.

I’m not a Searchmetrics customer but I would like to speak to a Searchmetrics SEO Consultant for help with a project, is that possible?

Yes, we support organizations with their SEO, Research, and Content Marketing needs even when they are not a Suite license owner – but we strongly recommend using the Searchmetrics Suite as it’s a powerful tool for any organization serious about SEO.

Discover the Solutions
Get in Touch!

Get in touch for an obligation-free chat about your SEO, Content Marketing or Data needs. We’re here to help.

  • Get a guided tour of the Searchmetrics Suite.
  • Learn how Searchmetrics Service and Consulting can help your reach a wider audience in the search engines, plan well and report on successes.
  • Speak with one of our representatives and ask us any of your questions – simply fill in the form here and someone will be in touch with you shortly.

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