Real people.
Real service.
Real results.
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Premium Customer Support
& Service
Access to SEO expertise
when you need it.
Dedicated Service
Our Client Success Managers have a deep understanding of SEO and our platform and help to align setup with your SEO goals, advise on prioritization, and can optimize your Suite workflow.
Strategic Consulting
We work with you to develop tailored consulting solutions that match your business goals.
Content Strategy
Specialists can develop a data-driven, user-centric content strategy that matches the interests and needs of your target group.
SEO Workshops
In-person or online, our experts run workshops for organizations of all sizes offering bespoke solutions for any situation.
SEO Audits
Our SEO experts have been auditing websites for over ten years and can help with your next relaunch or simply reveal gaps you can capitalise on immediately.
Relaunch Support
Our team of experts helps you with SEO considerations before, during and after a relaunch to ensure you don’t lose hard-won traffic during the process.
Connect with us.
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Frequently Asked Questions
Does service and consulting come with the license?
General Customer Support is available for all customers.
Consulting services are a little different: Consulting hours are available for all customers and are charged on a token basis to allow for flexibility. For instance, customers can elect to use tokens for consulting support for a few months then switch back to using their token credits for a higher volume of data downloads for the next few months – with the right token pricing package you can switch between both options (data and consulting) without paying more.
Where are your service centers based?
We have centers in Berlin, London, San Mateo, and New York, with more locations on the way.
What languages do your teams speak?
We are a multilingual team spread across the globe. The main languages spoken in our Services Team and Consulting Team are English and German.
If you would need support in a language other than English or German, simply get in touch to discuss your needs and we can let you know how we can support your organization in your preferred language.
For instance, in our Services Team, we have team members who speak French, Spanish and Polish and in our Consulting Team we also can support in Italian.
Can I hire one of your experts in-house?
Yes. Our experts are available for hire in-house for both long and short-term periods of time. Get in touch and let us know what you’re working on – we can help.
I’m not a Searchmetrics customer but I would like to speak to a Searchmetrics SEO Consultant for help with a project, is that possible?
Yes, we support organizations with their SEO, Research, and Content Marketing needs even when they are not a Suite license owner – but we strongly recommend using the Searchmetrics Suite as it’s a powerful tool for any organization serious about SEO.
Discover the Solutions
Get in Touch!
Get in touch for an obligation-free chat about your SEO, Content Marketing or Data needs. We’re here to help.
- Get a guided tour of the Searchmetrics Suite.
- Learn how Searchmetrics Service and Consulting can help your reach a wider audience in the search engines, plan well and report on successes.
- Speak with one of our representatives and ask us any of your questions – simply fill in the form here and someone will be in touch with you shortly.